TORTUE Hamburg | Hotel in Hamburg

| 9.3 (1807 Reviews) |   Pet Friendly  7 Bathrooms  16 Guests
Neustadt Hotel | TORTUE Hamburg

Hotel in Neustadt, Hamburg

This boutique hotel is directly located in Hamburg city center, a 1-minute walk from the Neuer Wall shopping street and a 5-minute walk from the Jungfernsteig. The TORTUE Hamburg features 5 bars and 3 restaurants. Free WiFi is provided throughout the property. The TORTUE Hamburg was designed by Stephen Williams and Kate Hume. The individually styled rooms and suites offer scenic views of the different courtyards. All rooms at the TORTUE Hamburg offer a living room including a couch, a carpet or parquet, an extra-long box spring bed, a desk and a wardrobe, as well as sufficient storage space. The bright marble bathrooms with a walk-in shower or bathtub are equipped with high-quality in-house cosmetic products. With such a central location, the TORTUE Hamburg allows direct access to some of Hamburg’s main landmarks. The Gänsemarkt, St. Michaelis Church and the Inner Alster Lake are all within a 10-minute walk while the Mönckebergstraße shopping street is an 11-minute walk away. The nearest airport is Hamburg Airport, 5.6 mi from the property.

TORTUE Hamburg is located in Hamburg.

This 126 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Breakfast, Child Friendly, Pet Friendly, and several others. This is a 5 star rated property and has over 1807 reviews with the average score of 9.3 . Coming to Hamburg and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 126 Bedrooms Hotel if you want to learn more about this place in Hamburg. These details are authentic, as they are provided by our partner, booking.com.

This TORTUE Hamburg in Hamburg is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “TORTUE Hamburg”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Coffee house on site
  • Snack bar
  • Bar
  • Special diet meals (on request)
  • Breakfast in the room
  • Wine/Champagne
Parking
  • Parking
  • Parking garage
Accessibility
  • Raised toilet
  • Wheelchair accessible
  • Toilet with grab rails
  • Bathroom emergency cord
  • Lowered sink
Activities
  • Fitness center
General
  • Heating
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Wifi in all areas
  • Designated smoking area
  • Elevator
  • Family rooms
  • Safe
  • Hypoallergenic room available
  • Pet friendly
Guest Services
  • Room service
  • Baggage storage
  • Ironing service
  • Meeting/Banquet facilities
  • Valet parking
  • 24-hour front desk
  • Babysitting/Child services
  • Express check-in/out
  • Concierge
  • Daily housekeeping
  • Laundry
  • Dry cleaning
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Terrace
Security/Safety
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Mobile app for room service
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed and charges may apply.

Please note that it is recommended to book a table in the restaurant in advance. contact details can be found on the booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.34
Location:
9.69
Staff:
9.33
Facilities:
9.37
Comfort:
9.65
Cleanliness:
9.58
NL011
Sep 26, 2025 07:00:00 AM
Review Score:   9
Serbia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Hotel position Front desk Room service Cleaning staff Brasserie Bathroom Air Condition
Negative: Slow service in Brasserie for breakfast Bed duvet too narrow Pillows ultra soft (there should be hard pillow as well)
See All Reviews

Room Arrangement

Room Info Facilities
Double Room "Petite"
Room Type: Double
Room Size: 21 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Body soap, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Smoke Alarm, Safe, Trash cans

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Double Room "Classique"
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Double Room "Classique"

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Body soap, Bathtub, Bathtub or shower, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Smoke Alarm, Safe, Trash cans

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Double Room "Grande"
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Double Room "Grande"

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Body soap, Bathtub, Bathtub or shower, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Smoke Alarm, Safe, Trash cans

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Petite Suite
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Body soap, Bathtub, Bathtub or shower, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Smoke Alarm, Safe, Trash cans

Media & Technology

Flat-screen TV, Telephone, TV

Living Area

Sofa, Sitting area, Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
L'Appartement
Room Type: Apartment
Room Size: 60 m2
1 King bed(s) Bed
L'Appartement

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Body soap, Bathtub, Bathtub or shower, Bathrobe, Free toiletries, Hairdryer, Guest bathroom, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Smoke Alarm, Safe, Trash cans

Media & Technology

Flat-screen TV, Telephone, TV

Kitchen

Dishwasher, Dining table, Electric kettle, Refrigerator, Coffee machine, Kitchenware, Kitchenette, Stovetop

Living Area

Dining area, Sofa, Sitting area, Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed
Double Room "Classique Balcon"
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed
Double Room "Classique Balcon"

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Body soap, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Smoke Alarm, Safe, Trash cans

Media & Technology

Flat-screen TV, Telephone, TV

Outdoors

Balcony

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed

View

Inner courtyard view
Double Room "Grande Balcon"
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Double Room "Grande Balcon"

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Shower, Towels, Toilet, Body soap, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Smoke Alarm, Safe, Trash cans

Media & Technology

Flat-screen TV, Telephone, TV

Outdoors

Balcony

Living Area

Desk

Bedroom

Extra long beds (> 6.5 ft), Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed

View

Inner courtyard view
Check Hotel Availability
Nightly rates from:
USD234
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