Mercure Nairobi Upper Hill | Hotel in Nairobi

| 8.8 (185 Reviews) |  1 Bathroom
Nairobi Upper Hill Hotel | Mercure Nairobi Upper Hill

Hotel in Nairobi Upper Hill, Nairobi

Art Deco hotel in Nairobi with free parking
This smoke-free hotel features a restaurant, 24-hour room service, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Housekeeping is available on request.
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Eco-friendly toiletries
  • Shower/tub combination
  • Hair dryer
  • Private bathroom
  • Towels
  • Bathrobes
Bedroom
  • Free cribs/infant beds
  • Air conditioning
  • Rollaway/extra beds (surcharge)
  • Bed sheets
  • Recycling
  • Safe
  • Turndown service
  • Desk
  • Water-efficient showers only
  • Iron/ironing board
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Bulk dispenser for toiletries
  • Slippers
  • Energy-saving switches
  • Phone
  • Soundproofing
Breakfast
  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 30 per person
  • 24-hour room service
  • 1 restaurant
  • Electric kettle
  • Refrigerator
  • Minibar
  • Coffee/tea maker
  • Free bottled water
Parking
  • Shopping center shuttle (surcharge)
  • Area shuttle (surcharge) up to 200 kilometers
  • Airport shuttle on request
  • Train station shuttle on request, at scheduled times
  • Wheelchair-accessible parking available
  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • 24-hour roundtrip train station shuttle (surcharge)
  • Casino shuttle (surcharge)
Accessibility
  • Elevator door width (inches): 47
  • Tile flooring in public areas
  • Accessible airport shuttle
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk height (inches): 47
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Elevator
  • 10 on-site accessible parking spaces
  • Accessible train station shuttle
Activities
  • Golfing
  • Swimming pool
Entertainment
  • Premium channels
  • Satellite channels
  • 42-inch TV
General
  • Conference space (5813 square feet)
  • Coworking space
  • Meeting rooms
  • Gift shop/newsstand
  • Front-desk safe
  • Elevator
  • Ballroom
  • Banquet hall
  • Arabic
  • French
  • Swahili
  • English
  • Reusable tableware only
  • No plastic drinking straws
  • Biodegradable drinking straws
  • Locally-owned & organized tours & activities
  • Vegan dining options
  • Biodegradable coffee stirrers
  • At least 80% of food locally-sourced
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Smoke-free property
  • No plastic water bottles
  • No plastic coffee stirrers
  • Vegetarian dining options
  • No plastic soda bottles
  • Comprehensive recycling policy
  • At least 80% organic food
  • At least 80% lighting from LEDs
  • Reusable cups only
  • Local culture & ecosystem education
Guest Services
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Hair salon
  • Daily housekeeping
  • Dry cleaning service
  • Change of bedsheets (on request)
  • Tour/ticket assistance
  • Change of towels (on request)
  • Laundry facilities
  • 24-hour front desk
  • Turndown service
Internet
  • Available in some public areas: Free WiFi, Wired Internet (USD 2.5 per day)
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Vegetable garden

Policies

Check-in
Check-in time starts at 2 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for usd 3740 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately usd 30 per person fee for wired internet in public areas: usd 2.5 per day (rates may vary) airport shuttle fee: usd 35 per person (one-way) rollaway bed fee: usd 3740 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property uses eco-friendly cleaning products

Reviews

lucio
Nov 16, 2025 01:58:17 AM
Review Score:   10
Summary: Great hotel
See All Reviews

Room Arrangement

Room Info Facilities
Classic Room, 1 King Bed
Room Size: 323 square feet m2
1 King Bed
Classic Room, 1 King Bed

General

Ping - 9, Square meters - 30, Wardrobe or closet, Square feet - 323, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Superior Room, 1 King Bed
Room Size: 431 square feet m2
1 King Bed
Superior Room, 1 King Bed

General

Square meters - 40, Wardrobe or closet, Ping - 12, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 431, Number of bathrooms - 1

FAQ's

Is this Mercure Nairobi Upper Hill pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Mercure Nairobi Upper Hill have a swimming pool?

Yes, this Mercure Nairobi Upper Hill has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Nairobi Upper Hill?

Best-rates for the Mercure Nairobi Upper Hill starts from $135 per night with includes Pool, Bedding/Linens, Wellness Facilities, Bar, Kitchen, Parking, Wheelchair Accessible, Accessibility, Transportation/Shuttle, Business Services, TV, Restaurant, Entertainment, Child Friendly, Internet, Laundry, Security/Safety, Guest Services, Breakfast, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Nairobi Upper Hill a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Nairobi Upper Hill wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Nairobi Upper Hill is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Nairobi Upper Hill?

Based on the information reported by the owner or manager, the Mercure Nairobi Upper Hill indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Nairobi Upper Hill?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD135
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